Refunds and Returns Policy

At Protean Dawn, your satisfaction is our top priority. We understand that purchasing intimate products online requires a high level of trust, so we’re here to help if you’re not fully satisfied with your order.

Please note: Due to the intimate nature of our products, we do not accept physical returns for hygiene and safety reasons. However, we do offer support in cases where refunds may be applicable.

Refund Eligibility

If you encounter any issues with your order, we’re happy to work with you on a solution. Refunds may be considered under the following conditions:

Defective or Damaged Products: If your product arrives damaged or has a manufacturing defect, please contact us within 14 days of receiving your order. We may request photos of the issue to better understand how we can assist.

Order Errors: If we made an error with your order (such as sending the wrong product), we will resolve the issue at no additional cost to you.

Only regular priced items may be refunded. Sale items cannot be refunded.

Please do not send your purchase back to us.

How to Request a Refund

1. Contact Us: Please email our support team at contact@protean-dawn.com within 14 days of receiving your item.
2. Provide Order Details: Include your order number, a description of the issue, and any relevant photos to help us assess your request promptly.
3. Resolution Process: After reviewing your request, we will contact you with the next steps. If your claim is approved, we will issue a refund to your original payment method.

Please do not send your purchase back to us!

If you have any questions about this policy, please reach out to us. We’re here to ensure you have a great experience with Protean Dawn products!

Only regular priced items may be refunded. Sale items cannot be refunded.

Need Help?

Contact us at contact@protean-dawn.com for questions related to refunds and returns.