Privacy Policy

Protean Dawn respects your privacy and is committed to protecting your personal information in compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.protean-dawn.com, make a purchase, or otherwise interact with us.

Information We Collect

We may collect and process the following types of information:

• Personal Information: Name, email address, billing address, shipping address, phone number, and payment information when you place an order.
• Non-Personal Information: Browser type, device type, IP address, and other technical data collected through cookies or analytics services.
• Order Information: Purchase history and product preferences to help us tailor our service and provide support.

Comments and Reviews

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Legal Basis for Data Processing (GDPR Compliance)

Under GDPR, we must specify the legal basis for processing your data. We process your information on the following legal bases:

• Contractual Necessity: For order processing, customer service, and fulfilling transactions.
• Consent: When you opt-in to receive marketing communications or agree to certain cookie tracking (you can withdraw consent at any time).
• Legitimate Interests: For improving our services and ensuring the security of our website.
• Legal Obligations: To comply with legal, regulatory, and tax obligations.

How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing and Fulfillment: To process your transactions and provide customer service.
• Communication: To contact you regarding orders, inquiries, or updates.
• Service Improvement: To improve our website, products, and overall customer experience.
• Marketing and Promotions: To send updates and promotional offers if you’ve opted in (you may withdraw consent at any time).

Sharing Your Information

We may share your information with third parties only in the following cases:

• Service Providers: With third-party vendors who help us operate our website, process payments, deliver orders, or analyze site traffic.
• Legal Compliance: To comply with laws, regulations, or court orders when necessary.
• Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new owner.

Data Transfers

If you request a password reset, your IP address will be included in the reset email.

If we transfer your data outside the European Economic Area (EEA), we ensure the data is protected by appropriate safeguards, such as standard contractual clauses or other legally recognized means.

If you request a password reset, your IP address will be included in the reset email.

Visitor comments may be checked through an automated spam detection service.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze traffic. When you first visit our site, you will be asked to consent to cookie tracking. You can manage your cookie preferences through your browser settings or by using our cookie management tool.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Data Security

We implement secure data storage practices and encryption to protect your personal information. However, no electronic transmission is 100% secure, so we cannot guarantee absolute security.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Your Rights Under GDPR

• Access: Request access to the personal information we hold about you.
• Correction: Request corrections to any inaccurate or outdated information.
• Deletion: Request deletion of your information, subject to certain conditions.
• Restriction: Request limitations on processing your data under certain conditions.
• Data Portability: Receive your data in a structured, commonly used format or have it transferred to another controller.
• Objection: Object to certain data processing, including for direct marketing purposes.
• Withdrawal of Consent: If you provided consent, you may withdraw it at any time.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to Exercise Your Rights

To exercise any of these rights, please contact us at contact@protean-dawn.com  We will respond to your request within 30 days, as mandated by GDPR.

Retention Period

We will retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Children’s Privacy

Our website and services are not intended for children under 18, and we do not knowingly collect information from children.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this Privacy Policy, your rights, or wish to exercise any of the rights listed above, please contact us:

Email: contact@protean-dawn.com

Address

Protean Dawn

Pappelallee 78/79

10437 Berlin

Last Updated: 29/10/2024